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Frequently Asked Questions

Welcome to the Fetch The Sun Frequently Asked Questions (FAQ) section of our website. Here, you will find answers to common questions about our products, shipping methods, dog sizing, and privacy & security.

If you have any additional questions or would like to provide feedback, please don't hesitate to reach out to us via our contact page. Our friendly customer support team is always available and happy to help.

  • What dog breeds can fit in your apparel?
    We make matching dog shirts, hoodies, and hats for all sizes of dogs from Chihuahuas to Golden Retrievers. Please check out our dog sizing information page for what size clothing would best fit your pup.
  • What measurements should I take for dog shirts?
    For dog shirts and hoodies, you should take three measurements: chest, neck, and back length. Please check out our dog measurement video for more information on how/where to take measurements. Chest Measurement (also known as girth): Starting the measuring tape on the back, measure along the side, behind the front legs, around the chest, and up to the other side until the end of the tape reaches the beginning. It's important that we always round up to the next highest inch. Neck Measurement: Slide back the collar so that it doesn’t interfere with the measuring tape. Start the tape at the top of the neck and gently go around the dog’s neck until the tape reaches back to the starting point. Back Measurement: Starting at the neck, extend the measuring tape straight down your pup’s back, along the center, and ending at the beginning of the tail. It’s important to note that Fetch the Sun Adventure Fetcher shirts are made to extend about halfway to three quarters of the way down the dog’s back. Although if it extends past this point, or a little before, it's ok. We don’t want to sacrifice a smaller chest, and, or neck size for a perfect fit along the back. Once you have your measurements, use the Fetch the Sun sizing chart located here to find the best fit. Again, if your dog is between sizes, we recommend going with the larger size.
  • What measurements should I take for dog hats?
    For dog hats, you should measure head width and neck size. Head Width: Using a straight ruler, measure the width on top of your pup’s head between the ears. Do not include the ears in your measurements. Neck Size: Slide back the collar so that it doesn’t interfere with the measuring tape. Measuring from directly behind the ears, start the tape at the top of the neck and gently go around the dog’s neck until the tape reaches back to the starting point. Once you have your measurements, use the hat sizing charts located here to find the best fit. Again, if your dog is between sizes, we recommend going with the larger size.
  • What if I am having trouble finding the right size?
    Please use the dog sizing help form located at the bottom of the page in the Sizing Help section. If available, please provide the dog’s breed, approximate weight, gender, hair length, and any other information that you think will help us find the best fitting apparel for your pup.
  • Are your women's sizes true to size?
    Yes, our women's shirts are listed in true-to-women's sizing and are boyfriend cut to run a little loose.
  • Are your men's shirts true to size?
    Yes, our men's shirts are listed in true-to-men's sizing and run a little loose for comfort.
  • Do you offer free shipping?
    Yes, we offer free shipping on all orders being shipped within the United States.
  • What if an item is out of stock?
    We add items to our site daily. If you want a size/color that is currently out of stock, click the "notify when available" button next to the item. You'll be the first to know when we restock.
  • How long after I order will I receive my Fetch the Sun apparel?
    3-8 days. We typically fulfill orders within 1-2 business days. Shipping normally takes anywhere between 2-6 days within the United States.
  • Do you provide tracking information with shipping?
    Yes. We typically ship orders via the United States Postal Service or UPS and each order will receive a tracking number. This tracking information will be sent to the customer as soon as their order has been packaged up. Look for an email in about 1-2 business days; please check your spam folder if you do not see this email in your inbox.
  • Where is my order?
    You can track order progress through the link delivered in your shipment confirmation email. Also, if you created an account with Fetch the Sun, you can login into your account on the top of the screen to view your orders and shipping status.
  • Can I purchase a gift card?
    Yes, gift cards can be purchased here and are delivered via email. Electronic gift cards will be delivered to the email inputted at checkout. Gift cards can only be used for online purchases at Fetch the Sun.
  • Do you offer international shipping?
    Looking to ship internationally? You're in luck! Our competitive shipping rates are available for orders outside of the United States. Just remember to check your local rules and regulations before placing your order, as each country's customs, tariffs, and duties are unique.
  • Can I cancel my order after it has been placed?
    Yes, you can cancel your order as long as it has not been shipped yet. Please refer to our store policy page for more information and contact us if you have any further questions.
  • Do you offer discounts?
    Yes, we do! We regularly send out promotions and discounts via email and social media, so make sure to subscribe to our Fetch The Sun newsletter for the latest offers.
  • Do you have a physical store?
    No, we are an online-only store and do not have a physical location. We do have a pop-up shop that operates at certain dog events in and around San Diego. Check out our pop-up shop schedule. We also offer free shipping on all orders being shipped within the United States and we offer easy returns & exchanges. So shop with confidence!
  • What is your return policy?
    We gladly accept returns & exchanges. Please contact us with your order number within 14 days of delivery & ship items back within 30 days of delivery. Check out our store policy for more info on returns and exchanges.
  • How do I send my items back?
    Please send returns/exchanges to: Fetch the Sun 11833 Pickford Rd San Diego, CA 92131 United States For returns and exchanges, buyer is responsible for shipping the items back to Fetch the Sun. To protect the customer, return shipping should include tracking information. If exchanging, we offer free shipping on all replacement U.S. domestic shipments. International customers are responsible for outgoing shipping charges.
  • When can I expect my exchanged item(s)?
    Replacements will be shipped, or refunds will be issued immediately after the return is received. Typically, exchanged items are shipped via USPS or UPS Ground and a tracking number will be provided upon shipping.
  • Do you charge a restocking fee?
    No, we do not charge a restocking fee on unused merchandise. All items sent back must be unwashed with the original tags attached. Please remove excess dog hair from returned dog apparel items.
  • Do you extend your return window during the winter holiday?
    Yes, to accommodate gift giving, purchases made between November 12th and December 24th of every year are eligible for return through February 1st, of the following year. If you are unsure of the sizing for the person you are buying for, we also sell gift cards.
  • Is your site/payment system secure?
    Payments are processed through Wix payments which complies with the Payment Card Industry Data Security Standards (PCI DSS). The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction. PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner.
  • Do you sell your customer's personal information?
    Never. While we collect personal information to conduct business, we will never sell your personal information to third-parties. Please visit our privacy policy page for more information.

Fetch The Sun Apparel Ingredient List

Below you'll find a list of materials we use to create our apparel.

Human and Dog Shirts

Teal

100% Organic Cotton

Human and Dog Shirts

Charcoal

90% Organic Cotton/10% Recycled Polyester

Human and Dog Shirts

Black

100% Organic Cotton

Human and Dog Shirts

Avocado

100% Organic Cotton

Human and Dog Trucker Hats

All Colors

Cotton Poly Blend w Foam Fronts

Get the Perfect Adventure Fetcher for Your Pup!

Woman snapping up a shirt on her dog

No matter your pup's size, style or preferences, we have Adventure Fetcher dog shirts in sizes to fit almost every breed. With its innovative side snaps and easy pullover design, this unique dog shirt is perfect for older dogs, taller breeds and those who don't like their legs being touched.

Three different size dogs sitting wearing dog shirts. Says click for sizing help and links to help page for dog clothes sizing

5-Star Reviews Across the Web

Free & Fast Shipping on All U.S. Orders

Man shipping Fetch The Sun packages from their San Diego warehouse

Experience fast and free shipping on all orders within the United States. Plus, we have great rates for international shipping. Our online store only features in-stock items that are ready to be shipped right away. So, you can relax knowing your apparel will arrive quickly after you place your order. Orders $70 and over automatically qualify for upgraded Priority shipping at no extra charge. And the best part? We never drop ship. Every order is fulfilled and shipped from our San Diego warehouse facility.

Dogs Wearing Adventure Fetcher Dog Shirts

Small Chihuahua running on a hiking trail wearing a blue dog shirt

X-Small

Chihuahua Mix

6lb

Male

Short Hair

A Chihuahua looking at the camera and wearing a teal blue dog shirt

Small

Chihuahua

10lb

Female

Short Hair

A pug riding a skateboard in a Fetch The Sun dog shirt

Medium

Pug

19lb

Female

Very Short Hair

Front view of a Miniature Golden Retriever in a studio posing in a dog shirt

X-Large

Mini Golden Retriever

35lb

Female

Medium Hair

A Standard Poodle sitting on dog beach in the sand and wearing a dog shirt with surf graphics

2X-Large

Standard Poodle

65lb

Female

Fluffy Hair

A Yorkshire Terrier wearing a surfing dog shirt

Small

Yorkshire Terrier (Yorkie)

9.5lb

Female

Fluffy Hair

Front view of a Mini Poodle wearing a teal color Fetch The Sun dog shirt

Medium

Jack Russell/Mini Poodle

13lb

Male

Fluffy Hair

A happy Mini Australian Shepherd looking at the camera wearing a hiking dog shirt

Large

Mini Australian Shepherd

21lb

Male

Fluffy Hair

An Australian Cattle Dog jumping for a frisbee

X-Large

Australian Cattle Dog

44lb

Female

Very Short Hair

Front view of a large Golden Retriever in a photo studio posing in a dog shirt

3X-Large

Golden Retriever

80lb

Male

Long Hair

A Jack Russell Terrier sitting on a bamboo mat, in front of a white fence, wearing a blue dog shirt

Small

Chihuahua/Jack Russell

11lb

Male

Short Hair

Front view of a Pomeranian wearing a dog shirt with snaps along the sides

Medium

Pomeranian

13lb

Male

Very Fluffy Hair

A mini Golden Doodle sitting on a Cape Cod beach wearing a heathered gray dog shirt

Large

Mini Goldendoodle

25lb

Male

Fluffy Hair

A chunky Pomeranian Husky sitting in the sand wearing an Adventure Fetcher Dog Shirt

2X-Large

Pomsky

45lb

Male

Very Fluffy Hair

A fluffy Husky sitting on a nature trail and wearing dog clothes

3X-Large

Husky

70lb

Male

Very Fluffy Hair

How to Order a Set of Matching Apparel

Elevate your style by twinning with your dog! Our versatile clothing collections are not only great for everyday wear but can also be used to match your pup. Follow these simple steps to order a matching set of clothing for you and your four-legged bestie.

Man and woman wearing couple matching shirts that are teal blue with surf dog graphics

Select the gender, size, and color of the human shirt(s) you’d like and add them to your cart.

Back view of a Miniature Poodle wearing a teal dog shirt with surfing graphics and says No Ruff Waves

Select the same color dog shirts, choose the size, and add to your cart.

Graphic drawing of shopping cart with packages inside

Check out effortlessly and securely with our PCI DSS compliant payment system, PayPal, or Klarna.

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